01
Demand discovery
Share your target market, space, product category and cooperation goals.
Services
From first idea to first fire.
A clear, full-cycle service for brands, distributors and project teams working with electric fireplaces and outdoor gas heaters.
Pre-sale
Pre-sale
Clear steps, practical communication and dependable support at every stage.
02
Market & use review
Review application scenarios, customer needs and the right product family.
03
Technical solution
Receive a focused recommendation covering configuration and project considerations.
04
Sample & finish confirmation
Review samples, materials and finish direction before production.
05
Quotation & project plan
Align on pricing, lead time, order structure and next steps.
On-sale
On-sale
Clear steps, practical communication and dependable support at every stage.
01
Order & document confirmation
Confirm purchase order, artwork, specifications, packing requirements and shipping details.
02
Final price & lead time
Lock the commercial plan and coordinate a clear production schedule.
03
Pre-production approval
Review the approved sample or production reference before the main order begins.
04
Production updates
Receive practical progress communication while the order moves through manufacturing.
05
Quality inspection
Check finished products and packing against the agreed requirements.
06
Export & delivery
Coordinate export documents, protective packaging and shipment handover.
After-sales
After-sales
Clear steps, practical communication and dependable support at every stage.
01
Installation guidance
Get practical product information for installation, operation and partner training.
02
Technical response
Share questions or issues with a responsive contact who understands the product context.
03
Spare parts coordination
Identify replacement needs and coordinate the next step for service cases.